Mark & Mike,
Thank you so much for the very best tool in my management toolbelt! The details that you go into about Feedback, One-on-One's, Coaching, etc is wonderful.
However after listing to the podcasts for about 6 months, and looking over your favorite book list, I still feel like I'm missing the basics or the big picture.
Can you suggest a podcast episode, book, or online resource that just covers the basics and how the different models fit together, when each one is to be used, etc?