Listened to the body odour podcast just too late. (Sorry this is a little bit of a long story).
Recently had an issue with a member of my department (but who reports to another manager on another site, and not me) in relation to his body odour. Unfortunately this had been raised as an issue in the past by me to his previous line manager with no results.
We have recently moved around the office and members of my team raised the issue again. Fortunately his manager was in the office on the same day as the complaint. So I spoke to the manager in private and told him the history and that another complaint had been raised.
He stated that he had a one to one scheduled the following week and would talk to him then.
In this one to one his manager had stated to him that there had been a complaint about his personal hygiene. He went on to say that this had been raised once before this current issue and his was annoyed that it hadn’t been dealt with by his previous manager. His also stated that he speak to me as the complaint had been raised by my team and that I was the manager of the department in that site. There did not seem to be any discussion about change or any follow up meetings.
I found this out as he asked to have a meeting with me today, a few days after his one to one (once I had gone back into the office). I was a little surprised to hear how my colleague had discussed this issue with him, and stated that at no point had a complaint been raised about his personal hygiene. But stated that a concern had been raised about his body odour. Unfortunately when he asked for specifics I did not have them (this is where listening to the podcast late comes in), and therefore had to state that I would find out and get back to him. Added to this he stated that he was not aware of any problems with his body odour and showered often.
I have now followed this up with my team and got the specifics of the issue which seems to be stale sweat odour, and occurs on a reugular basis.
I am concerned on how to proceed as his knows that a number of complaints have been made from my team who he works with. Plus the fact that he does not think he has a problem.
After all that has anyone got any advice.