My wife runs a small spa business (3 fulltime, 4 parttime staff and ~ 250K annual sales). We argue all the time she can step away from the day to day and just do management.
Her argument is that: the business is too small, and customers are used to hearing the owner on the phone and in the day spa, and that employees can't replace that owner-customer relationship.
I argue that she should implement the management trinity, and manage the spa, and over time the staff will be trained, coached, and guided to run the business for her. This will allow her to manage the business rather than be in the business; it will also give her more time to spend with our 1 year old daughter.
Is this business too small to 'just do management'? Does she have to manage it and run day to day customer relationship building work etc.?