Reinforces and provides some research data on the power of using Feedback (they call it recognition)
This was a pretty quick read for me. I skimmed most of the details as they talked about their specific research and gave data on the results. But overall I found the book well written and had some good pointers. The book certainly reinforces the importance of feedback and why it helps in creating a high performing group.
I didn't like the focus in the book on monetary rewards. They kept talking about how you should budget 2% of your compensation (approximately $1000 per employee per year) towards providing recognition to your team. They provide a lot of tips from simple starbucks cards to spa days that require various sums of money. They do include a number of non-monetary ways for recognition, like giving feedback in a semi-public fashion, handwritten thank you notes and more.
Some parts that made me smile:
[list]Michael's tip for giving enough feedback in a day - the coins in the pocket tip. They say keep 3 coins in your right pocket and shift them to the left as you give recognition to a member of your team.[/list:u]
[list]Affirming vs. Adjusting feedback - They quote some research that says the proper ratio of affirming to adjusting is 5 to 1. [/list:u]
[list]Thank You notes - Mentioned several times how appreciative people are of getting some type of handwritten note from their boss.[/list:u]
Overall this book is worth reading to reinforce using the Feedback Model with your team.