Hi Team - I will try to put this nice and succinctly!
I gained a position managing a department of 9 full time staff around 11 months ago.
Since I started the department has been through significant change, it was under-performing and there were a number of poor practices (some great ones too though). We had compliance issues and safety issues all that needed to be worked through. We were losing money and not delivering on service. Through these changes the staff have stayed the same, a number started at the same time as I did after a complete restructure.
We are still in the process of ironing out the kinks, working out some of the practices and the actual hows of some of the decision/choices made (I just listened to the effective decisions pod cast and can see some error in my previous ways!) translate into actions.
Energy wise the team feels like it might be getting to the end of its change cope-ability - the bitching is increasing and I get the feeling there is stress and dissatisfaction in the air.
These changes need to be followed through with and I guess I am getting frustrated because I need their input to make sure things are done right but they are throwing things back at me because they just don't want to deal with it.
I don't think I am a horrible boss or that I am expecting too much of them but I really need them to step up not down as we try to embed these practices.
Any tips, techniques or flaws in my reasoning would be greatly received.