I need some help coaching a direct on her communication skills.
Some background: there have been many occasions where she is unable to explain her own work in enough detail for her peers to understand. When confronted to explain an obvious problem with her work, she will often skirt around the issue, attempt to assign blame to another party, give the "story" instead of the answer, and generally succeed in confusing everyone. As a result, her relationships at work are in peril and nobody wants to work with her. She is simply unable to communicate effectively.
I've agreed to coach her to become a better communicator, but I don't know where to begin. Any ideas on what resources I could suggest that would help? To me her communication style seems so endemic, so much a part of her personality -- and yet it is obviously ineffective. What can I do to help her become better? I've given feedback, but it's not working. We're now in Stage 3 and we've both agreed to a coaching approach for improvement. I'm just not sure what kind of coaching would be effective.
Any ideas? Thanks in advance!