I have been studying the MT podcasts for coaching soft skills. I have, unfortunately, let a situation go on too long and need to put a stop to it. One of my employees is often extremely rude to co-workers. I've brought it up a number of times, but it's still ongoing.
Based on the MT podcast, I plan to address listening skills first, which is a major issue with this person (known to walk away in the middle of someone talking to them).
One of my struggles is that often this behavior happens when I'm not around. Other co-workers have complained about this person's behavior. I hate to create an atmosphere of tattling on one another, but being rude when the boss is away is totally unacceptable.
My current plan is to occasionally ask those people who have complained about this person's behavior in the past. Ask them if they see this behavior improving. I hate to do it, but it's the only option I see.
But does anyone have any better advice? How to enforce not being a jerk when the boss is not around? We are a very small organization and the person in question is the only other full-timer and the person in charge when I'm not here.