I m looking for some perspective and guidance about handling my Directs when they start complaining about things during our staff meetings.
How much should I tolerate this ?
Should I respond or just let them have their say and then move on in the meeting ?
Today's example :
Our Org is initiating a new Performance Management (Annual reviews) system.
I have a direct that began complaining that these types of things are useless and waste time. That they erode trust between the organization that the workers. And that it has nothing to do with what it takes to really get the work done. etc ......
I responded that this is just a new tool for annual reviews.
And that the Organization has decided that Performance Management is important and this is how we will do it.
Work that is not reported and measured is work that is not done.
And that if the Org has decided it is important to our work that it _is_ now part of our jobs. It _is_ part of our work.
I felt that I was being very heavy handed.
This direct often has mini-tirades that are complaints about our upper administration and how they do things. He tries to surry-up some commiseration from the rest of the team. Usually, there is some commiseration and a few folks chime in.
Should I respond ?
Should I quash these displays ?
Should I give them a few moments to air their complaints and then move on ?
If I wish to give feedback, What should I say is the "here's what happens" part ?
Any Suggestions ?
Doe any body else