I just got done listening to the podcast on conflict. Excellent BTW! and good timing.
A peer manager of mine had one of his directs get into a screaming match with someone who was not one of his directs. The role power of each employee is the same.
So how's the best way to handle this type of situation? I'm interested in any advice since this could just as easily happen to me at one point. I haven't seen my peer manager yet so I'm not sure all of the details or the follow up that he did.
I'm a new manager (1.5 yrs) and utilizing MT has been a turning point for me.