Hi everyone, this is a tad off-topic, however I can't think of a better area to get an answer to my question...
BLUF: Do labour-based contracts in the US normally require 100% payment up front? Is this common practice?
Detail: I'm in Australia, and we are working with a US-based cloud company for some work. We have a change request (small amount) which requires one of their people to do some work. The company has issued an invoice, and will not start work until the invoice is paid. Our accounts payable people are refusing to pay the invoice until goods or services are received - which is a pretty common practice in Australia (at least for small/short pieces of work).
So my question - is the US-based company being unreasonable not starting work until the invoice is paid? Or is this common in the US? I just want to see if we have a cultural clash, or if its a separate issue worth pursuing.
Thanks for any guidance!