BLUF: How do you enforce deadlines as a project manager, when you have no role power, no (recognised) expertise power, and potentially little-to-no relationship power?
This is actually a question more for one of my directs, who is designated the role of project manager for all the little projects that need to get done. He does a fantastic job of keeping track of everything that needs to be done, communicating with everyone (internal and external), and in general is a top performer in every possible way.
Except... now, we're trying to improve our ability to deliver on time. As an organisation, we're good at delivering high quality, but timeliness has never been a priority. We're trying to change that, and while it's one thing for me to use my role power and relationship power to gradually get people to deliver their work on time, we're having trouble devising strategies for my direct to do the same, without reducing him to a tattle-tale (telling myself, or the managers of the other people in the organisation who work on his projects, that so-and-so didn't deliver on time and having the person's manager deliver consequences, which I just don't see ending well).
So, that's the story. I'd really appreciate ideas from experienced project managers about how they keep people accountable for delivering to deadlines on the projects they manage, without having any role power themselves. If I've failed to find a useful podcast, please just point me in the right direction and I'll get it straight from the Horstman's mouth. (grin)