I am a manager who is permanently based at my clients office, I have an administration support team based at my companies headquarters which mainly because I was not aware of their roles I have never used.
After listening to the cast on the ‘The Juggling Koan’ I decided to delegate more by asking the support team to issue a quote for me, about 15 minutes work.
Many daily emails later with no reply, being given a missed date following a telephone call which I had to initiate and then finally being told a week later ‘it wont be done today, it will be done ASAP’
My question is how do you delegate / manage off site support staff and should I approach the individuals line manger now or should I have done so earlier,
Any advice would be appreciated