I am currently managing one direct (let's call Anne), who is feeling targeted by another direct (let's call Helen), on a team we work closely with. Anne approached me to say that she was feeling targeted by Helen.
Anne's story: Helen asked Anne a clarifying question and hung up abruptly after the conversation. A couple days later, Anne saw Helen in the office bathroom, told Helen she felt disresepcted by this behaviour and Helen responded by opening the door and yelling at her. Anne said that she heard from others in the company that Helen was talking about her after this interaction and she felt targeted.
I spoke with Helen's manager about this (let's call him Mike), who then talked to Helen.
Helen's story: Anne yelled at her in the bathroom and she was only trying to leave.
Now Mike and I are wondering how to handle this - both Helen and Anne have to work together regularly and they are each feeling targeted by the other. It seems counter-productive to ask them to route all questions through me and Mike.