I have a direct that is having issues managing stress and it results in outbursts that are dragging team morale down.
How do I manage this an help that direct realize the effect he is having on the team as whole and the other employees around him?
-Several people have been out do to vacation and illness and the workload is reflected on the rest of the Team.
-Time taking to make effective changes within other departments.
-Changes for the better are in the works but are taking time and they have lost trust they will ever happen
-Getting angry at client requests and questions that are being asked.
-The complaints have not been expressed to the clients (that would be a different issue)
- These take the form of verbal complaints and getting other employees to join in the rants
Any insight in how to manage the above situation would be greatly appreciated.
Thank you in advance.