I am an inexperienced manager. I often have to be hands-on with the two employees and naturally there are disagreements. One employee almost always tries to turn a situation into "us (employees) vs you (management)" and I found that it prevents any productive discussion from happening. I understand she uses this to gain support from fellow employees, it is irritating and unproductive. What are possible ways to defuse the situation -- as I can't change my status (as it's also my family business)?