I have been working on my ability to ask for feedback (some of my team members are willing to provide feedback, while some aren't) and I am revisiting the feedback posts. Today I will be doing the STOP/START/CONTINUE exercise and I will post the results later.
I wanted to share the results of a "feedback" session that an upper level manager had during a skip level meeting (in which my manager and others were there taking notes). During this meeting (in which I was not there) one of my directs provided some stinging feedback about my manager's support of our team, which was duly noted by the upper manager. After the meeting I got a phone call from my manager "asking" me to counsel my subordinate regarding the feedback and that it was not appreciated. I briefly spoke to my subordinate about this but did not reprimand her. As a side note, how would you handle this kind of counseling to a subordinate of this sort? I explained that the skip level was not an effective skip level since everyone's direct managers were there (except for me, which makes me wonder why I was not invited), was that a bad idea? I feel that I may have subverted my manager's authority by doing that. How would you all have addressed it?