"What can you differently about that?" Is often the phrase Mark uses in the last step of the feedback model.
Do you think this sounds like a manager doing a "dump and run" on the employee or is blaming/accusatory, making the employee even more defensive?
I'm not saying it does. I would just like hear what people think.
Are the following phrases any more or less effective?
- "How can I help you with this?"
- "What can we do to keep this from happening?"
- "What thoughts or ideas do you have on how we can change this?"