Hi Manager Tools,
I have a direct who pushes back on the feedback 'cause'. They do not dispute the wrongdoing, but they dispute the cause that it has.
For example: Me: John, when you are late to meetings, it causes us to repeat things for you and takes up valuable time. What can you do differently?
John: Dont repeat things, I'll catch on and catch up from the folks that are in the meeting.
It puts me in a difficult spot because now the focus is on arguing the causes vs improving the behavior. Do I need to give feedback about how he is responding to feedback? Is there a cast for this? There are other situations where I've been confronted on the 'cause' but not the behavior itself.
Any and all help is appreciated!