Licensee BadgeTraining Badge
Submitted by contemplation101 on
in

Forums

What is alternative terminology to using "Feel, Felt, Found" when talking with high Cs. That is, those peole not big on feelings.

falkb's picture

I think.

--
Falk Bruegmann
3-6-4-7

RDHodgson's picture

I think it would be a fallacy to assume Cs don't have feelings, just because they're not big on expressing them themselves.

Might have to think on this some more, and whether I'd be more receptive to someone approaching me with a think/thought/found approach. But the whole point of FFF is to break through to someone when they are emotionally caught up in something, right? The whole point is that trying to bash them with logic and reasons that they should or shouldn't be a certain way won't work - you've got to hack their brains and speak to them emotionally. Doesn't matter that they aren't big on expressing or talking about emotions - they're still emotional beings, caught up in something emotional right now. 

---

Rory

6147

tviemont's picture

If you're going to persuade a C, start as early in the process as possible.  Try to understand their plan and their success criteria.  Expect it to take an eternity.  Also, I doubt "Feel, Felt, Found" would be effective on a C, since it's all about the data with Cs. 

With one C I know,  I found it best to work with the director two levels up who like me was a D.  I still kept up with the C regularly.  I just went higher for the decision.   

contemplation101's picture
Licensee BadgeTraining Badge

I remember Mark H using different terminology for FFF on a podcast for high Cs. I just could not locate it. Thanks for the replies.

RDHodgson's picture

This page mentions High Is as being sensitive to Feel, Felt, Found, but doesn't say whether it's anathema to High Cs.

http://www.ihdcorp.com/articles-hr/selling.htm

" The High C has a keen mind for analysis and will resent your attempt to "sell" him, especially if an emotional approach is used. Go for the negative. For example, "What is the biggest problem you have had in this area?" or "Which of these issues is the most difficult for you (your company) to resolve?" Always answer his questions. He wants to know "why" and will get very detailed in his relentless questions. Remember, since "accuracy is next to Godliness," statements like, "That's close enough" or "It's in the ballpark" may lose a sale to the High C. Words like "exactly," "precisely," and "specifically" ring true in the mind of the cerebral High C."

Dunno how helpful that is. The advice here would be to somehow utilise the High C's desire for accuracy to appeal to them. But that's just how to talk to High Cs in general, not consoling them on their difficulties or handling conflicts they are having with others or with you. 

 

---

Rory

6147