I recently began managing a long time employee who is obviously very disgruntled. Over the past several weeks, she has sent out a tirade of e-mails filled with ultimatums, paranoia, and orders to myself and my boss.
While not a top performer, she has a lot of experience and is close several to several of our staff and many of our customers. Apparently, her former boss gave her a list of objectives and promised her a promotion and $$ if she were to meet them. The problem is that these were subjective goals with no ability for them to be measured. For example: Improve Project Management Skills, Improve knowledge of Application A, Improve Customer Satisfaction.
Now, I feel that she did not improve in these areas sufficiently enough to warrant a large raise and promotion. So in her review, I provided very specific and measurable goals and told her that we would have regular checkpoints throughout the year... and there was no pay increase because she just got a raise 6 months ago.
So, she rifled off an e-mail that evening giving us "90 days to bring me up to salary X... or we would have to work out an exit plan." The desired increase was about 15%.
Two days later, she rifles off an e-mail to my boss demanding that the Customer Service Department "respond to their tickets" and wondering why she takes "time away from my family to create these tickets only to have them sit for 2 months."
Incidentally, each of these e-mails were riddled with typos. She is working at a client site this week and I have been in training so we have been unable to talk following these e-mails.
One more thing... A month ago, she sent us an e-mail indicating that she felt that we are distrustful and that we regularly try to "set her up" to look bad.
What do I do? My boss wants to fire her, but since she is newly working for me, I really want to try to help her. Also, there are only 1-2 other people in the department who has her experience in 1 specific area, and these people have since moved on to other positions.