I'm in an interesting "careful what you wish for" position.
Frustrated by previous lack of management opportunity, I made a call to move jobs. I compromised a bit - would've preferred to get several reports, and minimal change in technical content; whereas I settled for one report, and a bit of a lateral move technically, so I'm learning a new area.
Here's the catch; they moved the goalposts between interview and starting, so now I've got 5 people in my team instead of 1. The extra 4 of them are only reporting to me in a matrix sense, but I'm accountable for their work output. Great, but scary.
I figure that I'll be going through that initial hard phase of trying to get across everything, but just wondered if anyone has some tips for these particular issues:
[b]1. Tech work vs. management work.[/b] Finding it tough to apply myself to my own technical work, and deal with the management tasks. Answer should be to delegate, but two issues are troubling me: (1) I feel like I desperately need the technical experience to learn my way round the new job and build some client relationships, plus (2) I can't walk in and start delegating to the matrix reports until I get some buy-in from them on the new team structure, and they can see I'm pulling my weight, too. I'm not strictly their "boss".
[b]2. Deluge of "stuff". [/b] Almost immediately on turning on the PC I've been hit with a serious barrage of clashing calendar appointments - deals that have stagnated and become urgent, online training that must be done, been signed up by my boss to all manner of training on both technical and management items, team meetings, leaderships meetings, 1:1s (which was my first mission, obviously!). Waaah. I'm finding it hard to find the headspace to do important stuff like assess who my key clients are and go talk to them. Do I focus on getting on top of the technical work and my immediate team, and make the client stuff secondary?
[b]3. Confidence issues.[/b] I go through this every time I move jobs - feeling like my new manager must be worrying I'm a dunce, or that clients are trying to take advantage of my ignorance to get stuff done that is normally not allowed, etc. Invariably this has passed and I've got great feedback for hitting the ground running, but the new factor for me is that I feel much more in the public eye this time, because of the manager role. Any thoughts on how to stay calm and confident when people are looking at you for direction and you've no idea what's going on!
This has got to be typical for every new manager I'd reckon... it's one thing to have listened religiously to all the casts, but it's quite something else to be suddenly splashing around in the deep end!