I believe it was Mark who has used this quote a handful of times and lamented not having an exact reference. I can't confirm this, but I found a PDF online[1] which sources it as follows:

"When things go wrong in your command, start searching for the reason in increasingly larger concentric circles around your own desk." Gen Clarke, [i]Reflections[/i], p. 17


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In the vernacular, YOU ROCK!! Many thanks. It's a phrase I have used a thousand times, and regret the lack of cite every time.

I owe you one.