I am at a small firm and have a couple of staff who focus almost entirely on day-to-day work that is mostly manual. They and I struggle every year to identify goals for them and their team that can be measureable. We don't have systems or tools that would make this easy. Should I still ask them to design simple metrics that they can track to see how they are doing from an accuracy and timeliness standpoint? How should I respond if they say that would add a lot of work and slow down their servicing for clients?