BLUF: Report performing great on the whole, but not doing the little things and not a team player. What do I do with him/her?
I have a report who’s excellent in the macro sense – Clients love him and he’s hitting the individual sales and utilization goals I set out for him. As an individual he’s pretty darn good.
However, he drives me nuts in the micro sense. He’s constantly behind on administrative tasks andwhen he works as part of a team delivering for clients that aren’t his he consistently misses deadlines. He ignores our established practices and processes and is frequently pushes buttons of my peers across the organization.
I’ve provided him feedback using the model, but he has yet to really change his behavior. I’m not going to get rid of him because he’s hitting it as an individual – and I think he knows that. I am also aware that at least one of his clients consistently offers him a job – so he’s got a backstop if starts to feel threatened (we typically don't enforce the no-hire cluases in our contracts.). Therefore, not sure how effective a SOTB would be.
I've just been compensating around his behavior, but I need to do something for my own sanity.