if I have multiple department heads (peers), and the head of HR telling me all three members of one of my departments has significant behavioral/attitude issues, can I provide feedback to the whole group and is there a way to work with them as a whole to fix their behaviors (sort of like a team PIP)? I would follow this up with individual coaching/1:1s.
I am a Director with three teams reporting to me, two Managers and one team of three ICs with no Manager between us.
When I joined the organization, I was told this third team was difficult and set in their ways. Two of them have been at the business for 30+ years and can be fairly abrasive and sometimes unprofessional to their colleagues. Since I joined, I have come to believe their intention is pure, but they can be downright rude to people. My predecessor was their manager for 20+ years, non-confrontational, no feedback, etc. When I speak with HR, the examples provided apply to individuals, but there is a common thread that applies to the whole team.
I was taking a slow approach with addressing the behavioral gaps, as I have rarely witnessed the unprofessional behavior firsthand. when I do, I provide feedback.
in parallel, I am spending a lot of time trying to build trust and accountability in our organization.
my thought is to put the entire team including me on a PIP as a symbolic gesture, but also to reinforce the severity of the situation. follow this up with 360 reviews for them, continue one on ones, recommended reading, etc. I want to get the point across that WE are going to work through this TOGETHER.
Am I heading in the wrong direction?