My name is Andy Laird. I Live in Plymouth England with my Wife Louise and three Daughters Amy, Danielle and Georgia.
I am currently a “working” Manager in a customer facing retail role. I have no directs/reports just tasks to complete. I have ended up in this role following redundancy from a Call Centre Middle Management position where I managed the Facilities, Management Information and Planning Teams.
Since discovering Manager Tools in August I have become a Mark and Michael addict! I listen to the Podcasts as often I can. I have created a M.T paper library (I can highly recommend the premium content!) as well as key point flashcards.
I would like to thank Michael and Mark for all their hard work and giving me the confidence and ambition to return to Team Management (I am currently applying for new Jobs). I very much look forward to using the Management Trinity in my next role.