I may have offended someone at head office, but may not have and don't know whether to follow up with a peace-making e-mail or phone call.
I manage a site-specific department, and through recent conversations and a proposal I have convinced my director that my job requires a data phone, where I currently have a basic cell phone. This is not a big issue for me, but I am often called during off hours and have to rush to the nearest library/internet cafe to respond to the issue.
That being said, I received verbal approval from my director who told me that it comes out of my budget, so I should just get it done. My phone is billed back to head office, so I called the person responsible, someone in finance. Her warm greeting turned noticably cool when I brought up my issue and she replied with the stock "if we give you one, we'll have to give one to every manager" knee-jerk.
In my mind I was very calm and tried to explain it to her that I had approval from my director, which seemed to upset her more. Apparently even directors don't have the authority to make that call. I politley thanked her for the help and ended the conversation.
I'm not sure that the other side of the phone call was particulary offended by our conversation, but it seemed that way to me. Is an apology in order?