I have a high, high C lady working in my group. She has been with the company 10 + years and knows her stuff like the back of her hand. The problem is that her written communication style is hard to understand. She essentially writes in the way she talks which is very "hyper-text" ish...jumps from one point to another, sometimes in the same sentence.
Bottom line is that people have a very difficult time understanding what she saying in written communication. It affects how she is perceived within the company - not that anyone questions her ability, they just tend to ignore her when they don't understand what she is saying. Which is bad because she does have good contributions to make. Also, she does not take criticism/feedback well, she takes it very personally.
Does anyone have suggestions on how to tactfully approach her on this topic? I currently do monthly o3s with her, and I also have an annual performance review coming up in the next couple of weeks. I should also mention that she just started reporting to me last Nov.