I'd like some advice coaching a direct on 2 issues:
1. He has a tendency to take a long time to get to the point
2. He has a tendency to come into my office and be very chatty
So I guess I could really use some advice from 2 angles. The first is regarding how to provide feedback and coaching to help him adopt a "bottom line up front" behavior. This is not something that comes naturally to him, so I feel that just simply telling him to "get to the point" is not going to be an effective solution.
The other thing I could use some help with is simply communicating to a DR that I'm too busy to chat. I want them to feel comfortable coming into my office to tell me something that happened in their personal life, or just to chat for a few minutes. But when I truly am too busy for idle chit-chat - or even a business issue that they need help with but can wait until later in the day - I struggle with how to say "I'm busy" without alienating them.
This DR in question tends to be very sensitive emotionally and tends to take things too personally, so I'm particularly "stumped" with how to provide the proper feedback to him. I feel that it would be easy for him to draw a conclusion that I don't WANT to talk to him or to help, which of course is not the case at all.