I'm in a puzzling situation and I could use some advice. Under my supervision is a small group of four team members whose job is primarily assisting co-workers and clients. As we're in a fast-paced, high energy environment, moods tend to get passed along like colds.. frequently.
One of my DRs is the type of person who is very focused on identifying problems, but instead of using that skill to find solutions, will instead get in a poor mood that is infectious to everyone. Numerous staff members have commented on this DR's attitude and we have had client complaints as well. As none of the complaints are specific other than the normal, "was rude," "snapped," "angry," I'm at a loss with how to address this with my DR in a productive way.
Snooping around the forums, I've seen that generally addressing "attitude" is a recipe for disaster. I've only recently begun to supervise this group (taking over from a poor manager and bad situation prior) and I've been working with the four of them to harness their energy into finding solutions, not problems. I'm just at a loss as to how to properly deal with this DRs mood, but it's something that certainly needs to stop.
Any advice as to how I can help this situation and not make it worse?