Rather than measure the quantity of communication by looking at number of emails sent and meetings held, is there a good way to measure the quality of communication at a company? Something quantitative that could be put on a company dashboard? I'd love to be able to get a chart or a graph in Google Sheets that can be updated regularly, but I cont for the life of me think of what the input data would be.

timrutter's picture

You might have to be a bit more granular in what it is you're trying to measure.

Are you looking for mis-communication, quality and accuracy of instructions transfered or anything else at that level? Also. you may have to look for proxies or consequent behaviour to measure instead.