famous16's picture Submitted by famous16 on
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 Hi,

 
My Apple iMac & Firefox browser work fine on an Astound cable hookup, but has just started being very slow, often breaking the link with Yahoo, when I get on the Yahoo site, usually for email purposes. Problem has just started, Astound checks out with no problems. I get a Google "Oops! Link seems to be broken." message frequently. Can one work directly with a Yahoo tech?
 
Thanks!

stephenbooth_uk's picture
Submitted by stephenbooth_uk on Wednesday June 22nd, 2011 9:02 am

 I presume you're asking how you can get in contact with someone who works for Yahoo! in a technical capacity rather than for technical support from this forum on Yahoo!'s systems (if it is the latter then I suggest asking on Yahoo! Answers (http://answers.yahoo.com/) might be your best bet).

If I want to contact someone in an organisation then the first thing I normally do is look at my Network and see if there's anyone I know who is in that organisation, if so I talk to them.  Otherwise identify those people in myh network who are most likely to know someone in that organisation and contact them asking "Hey, I need to talk to someone in ..., do you know anyone over there or who might know someone over there?  Thanks".  If thart doesn't work then I find the company on LinkedIn and see if there's anyone who works there in my connections (I see my connections on LInkedIn as different to my network, although there is a lot of overlap).  If I can identify someone who is a 2nd or 3rd level connection I see how they are connected to me and try to get an introduction.  As a last resort, I've not had to do this yet, I'd probably just call their PR department (if they have one) or front desk/reception.  The reason I say PR rather than customer services (a more obvious point of contact) is that in recent years customer services has become quite rigid and ritualised as a doctrine.  Customer services training seems to have become focused on how to say 'No!' and get rid of the person as quickly as possible without actually fulfilling their need but in a way that makes them think their need has bene fulfilled.  PR is all about saying yes and getting the customer to spend more time (and therefore money) with your company.

If you don't have much of a network then there are a number of casts on how to build your network.

 Stephen

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"Start with the customer and work backwards, not with the tools and work forwards" - James Womack