BLUF: New supervisor, my direct is High C, excellent expertise and personable, but has a great deal of trouble putting herself in a leadership role. The staff are upset and complaining about never getting a timely answer. She is terrified of making decisions, although I support her decision-making abilities completely. She moved up through the ranks and her directs used to be her peers. Jealous? Yes.
She is located in another office. How do I give her feedback if I don't spend time interacting with her along with her directs? If she is struggling with this should I spend time coaching her along with her directs, or is that just too weird? I am trying to give her time to learn the role, but I fear that she is coming to a point where her directs are losing patience and her credibility is suffering. We all do the MT trinity, but the one on ones are difficult with her staff as well because she is so introverted. I really want her to succeed.