I am training a team member and she is still in the probation period. She seems technically ccompetent but sucks the air out of the room, by her endless chatter about what we are doing. She may repeat the same issue 7 times.
I am thinking of saying to her that it is important to listen to the client and hear what he has to say.
When we visit clients we want to cause as little disruption to their productivity as possible, e.g. we should not answer phone calls (except emergencies) at their premises, while we are on the clock.
any further suggestions?