Submitted by jazzlover on
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Hello, all --
The next stage of the Trinity I plan to roll out is the feedback model. I anticipate at least one, perhaps two of my directs asking if the model will be mutual -- will they be able to give ME feedback?
I've listened to the podcast on how to receive feedback from directs that use the model, but would really appreciate any advice and suggestions as to how to handle the question if they request permission in advance to give me feedback.
Thanks!
FeedBack is a Manager Tool, not a Direct Tool
jazzlover,
[Disclaimer: I can only answer this according to how I understand the FeedBack Model on the PodCasts. I have not yet gotten to this stage of the trinity with my own folks. So my answer is theoretical]
I think your exact response would depend on where and how this request comes.
If a direct asks the question while you are all in a meeting while you are explaining FeedBack ( the MT model).
Then that question can be simply answered :
"OK, that's a good question. Can one of you as a direct report give me FeedBack in this model, in this way?
The answer is, No. FeedBack in this Model, in the way, that I am explaining it to you all now, is a Manager Tool.
It is communication model for me, as your manager to communicate with you about your performance.
As your manager I am responsible to communicate to you about your performance.
This is one of the ways that I will do that.
FeedBack is not an appropriate communication tool for you to use to communicate with me about my performance.
If you have something that you would like to discuss with me, please save it for our One-on-One time, or come by my office to discuss it privately.
That would be a discussion, not FeedBack - in the model that I am presenting to you now."
Now - if they just come up and start using it on you. That might be a different case.
If they come up and say "Can I give you some FeedBack ?"
Say "Yes"
Listen to what they have to say.
But your only response should be "Thank You"
Even if they ask Can you improve that ? Can you work on that ? -- Or anything else : Just Say Thank You and excuse yourself.
Then during your next one-on-one bring it up to them that it is inappropriate to use FeedBack with you.
FeedBack is a manager tool, not a direct tool.
Tell them that you appreciate their input, and if they have something to say they can say it, but _not_ using the Manager's FeedBack model.
Then if they try to use the FeedBack model on you again. "Can I give you some FeedBack?"
The Answer is "No, please save it for our one-on-one."
I hope this is helpful.
Thanks for the response
This is quite helpful, thanks.