I have a direct (who says others feel this way, too) that has difficulty accepting new tasks as an increase in workload. Even when I assure him that I am willing to accept a decrease in productivity in his other duties.
Other than assuring him that I take all of this into account when doing reviews, how can I help him manage the psychological stress of "too much work to do" ?
And convince him to stop resisting my attempts at assigning more tasks ?
Listening to MT I hear the MT folks reassure me that a manager's job is to get more productivity out of his folks. That creating a sense of urgency is a good thing to do. That assigning new tasks and delegating new responsibilities is what a manger is supposed to do.
We have a new initiative that has been handed down to (me) my department and I am passing some of the work down to my directs.
One of my directs is very resistant and claims that the workload in his regular daily duties is already too much.
This is an hourly direct. And we rareley approve of overtime. So basically he works his 37.5 hrs and goes home.
The regular daily duty is one where patron request tickets come into the system 24hrs a day. And the tickets much be dealt with. These are Document Delivery requests.
He takes great pride in finishing all of the requests down to zero (0) each day before he leaves. And he has described the idea that leaving unattended requests as "looming over his head".
I have assured him that as he works on this new project that it is acceptable if not all requests are at zero at the end of his shift. He says that then the workload will just begin to pile up and cause him more pressure.
II have told him to make sure that he takes all of his breaks and lunches.
I have told him that I am not asking him for overtime hours.
I am only asking him to do his best to work the new project into his workflow so that it is completed by the deadline. Even if other things suffer --- "that's OK".
He still resists.
Are there any suggestions from the forums ?