I have been a first-time manager now for five months (with 5 directs and about 6 others who I assign work to but report to other managers) and I have handled one sexual harassement situation, one employee leaving the company and two employees crying during the O3s. The company I work for is high-stress without a doubt...much of this due to poor upper-management in my opinion.
I am just not sure how to respond to an employee when he/she cries. One because of the stress load of the job the other because this person feels they are being sent out to Siberia (metaphorically speaking--I do not to intend to offend our Siberian friends).
I am not an emotional person--I do not get angry easily, I am not the estatically happy type, nor do I cry. I want my DRs to understand that I care about them and their well-being.
How do you empathetically handle employees when they cry? I appreciate any feedback you can give. Thanks.