Hi guys, I don't know how to navigate this very delicate situation. Would like some input. My boss is good with me, my staff is good with me. All can be improved, but I need help with a stakeholder.
I'm struggling with my biggest stakeholder. So during a re-org, part of her team was given to me. To my staff of that team, she has now moved from being a reporting manager to being a stakeholder.
My interactions with her are decent, but she still likes to boss around her ex staff without going thru me. I'm not too annoyed with this, but sometimes my staff is in a pickle because what she wants, and what I want is different. Doing things her way would help her side, but would kill their KPIs. The issue is also, some of their KPIs are MY KPIs also to my boss.
My boss likes her a lot, and is probably his favourite person in the team, so I am very afraid of going to my boss and telling him that there is an issue here with her involved.
I've tried to settle it myself with her, but she has a stance that doing it her way would help her KPIs and that's what important.
I'm thinking I should come clean to my boss and say, I want to say to him I understand where she is coming from, let's change my KPIs to accomdate her initiatives, because there's no other choice.
I feel that's the most amicable solution I can think off. Trying to balance my team, my goals, my stakeholders goals. Thoughts? I'd like to get moe opinions on my plan.