This is my first post, a friend suggested this site a few weeks ago to me to help me with my job. I am currently failing as a manager and don't know what to do.
I took a new job about two months ago, joining a department that has been mismanaged for the last few years. They let the previous manager go and brought me in.
During my tenure here, I have started O3's (not sure if I am doing them correctly even though I have listened to the podcasts several times - need advice on my 10 minutes and coaching) and started a bi weekly staff meeting to make everyone aware of how their roles effect everyone else in the department.
I have had some turnover issues, 1 lady quit due to previous issues before my tenure, her replacement moved out of the area when her husband relocated. This turnover has placed a great strain on the department's ability to reach it's weekly goals.
Feedback - I have tried to implement the feedback model, starting with positive but I am finding it difficult to find anything positive about their performance (harsh statement but what I am truly feeling). We just keep falling farther behind no matter what solution we try. I have changed job duties, brought in additional contract staff to help (suffering turnover issues here as well, 1 lady did not work out, her replacement found a full time position and currently on the third lady who started last week). This is adding to the strain due to the constant training and retraining of staff.
When I implemented weekly goals, I have received no direct feedback from my staff, but have heard through the grapevine that my expectations are too high, hence we have not even come close to making the targets. I do not think the goals are too high, they are what is needed to be on track ( goal is to have all the invoicing done on a weekly basis, last weeks charges billed by the end of this week).
I am struggling here and it is effecting my personal life and don't know what to do. I'm not giving up, just need some advice on what to try next.