As part of the Performance Review for my team member I would like to setup some indicator so quaterly I can see if we are in the right direction or not. However it's difficult for me to decide what to put there and how to measure.
I'm in charge of a department and our main goal is to support other departments. Let's say we are the techies this means that our main goal is to provide with technical solutions and help people. Most of the solutions we have to provide are long term and this makes difficult for me to come up with a way to setup. For example we need to implement a tool to automate testing. The indicator is weahter we implement it or not, But quaterly indicators ... I'm not sure how to track them.
So any idea?? How you track these indicators when the goals are long-term? What can I track?Thank you for your help