I just read the newsletter from Manager Tools on June 7th, and was very surprised.
The topic of the newsletter was Instant Messaging, and to my surprise it argues:
Instant Messaging is almost always a bad idea for a manager. It's a distraction.
I think that is a very old school and totally wrong conclusion.
Just to make sure that we all speak about the same thing. Instant Messaging (IM) is used for presence status and chat, and is known from free consumer tools like:
- MSN Live Messenger
- Google Talk
as well as corporate tools like:
- Microsoft Communicator and Lync
- IBM Sametime
IM can be really effective for checking the availability of your colleague before you contact him, as well as for quick conversations where an e-mail is too slow and a phone call is to disturbing.
IM is just another way of communicating that supplements our existing ways of communication like:
- Web conference
- Video conference
- Face to face
The important thing is that the whole organization learns to use the new possibilities in the best way and for the right purpose.
It is true that IM can be disturbing if used in the wrong way, but so can e-mail, phone and face to face meetings, and we do not want to exclude that?
Management is about communication, and for that IM can be a very important tool.
Have a look at our website that focuses on organizational implementation of Unified Communications & Collaboration solutions: www.futurecombusiness.com