Hoping Part 2 will address a couple of the "what next" conversations as well. Working in a support function, I find two problems tend to crop up when we get feedback:
A lot of customer feedback is (predictably!) along the lines of: "better, cheaper & faster, please... but with no more resources." How do you work constructively and realistically through this issue?
Also I've often seen bad feedback from "bad customers"; eg. where their own team is dropping the ball in providing necessary inputs etc. How do you address failings in the customer organisation, particularly if the manager giving feedback isn't aware (or won't admit) any problem exists? Or is this the wrong time to do that?
Keep it coming!