Ben McConnell @ the Church of the Customer Blog had a post that Manager-Tools may be interested in:
[quote]Think you have it bad at your job? Here's a true story: A well-known law firm is trying to teach its partners to say "thank you" and "good work" to its associates. You know, that weird common courtesy stuff.
It's no joke. The firm lost 31% of its associates in 2004 and another 30% of them in 2005. Each year, one-third of highly educated associates who make about $160,000 per year decide the money's not worth it.[/quote]
Here is a link to the blog post:
The article is on the WSJ (subscription required).