I'm sticking my toes in here, hoping for just a nibble of advice before I take the dive. I am listening to all the key podcasts and realize that I need to start feedback AND O3s [i]immediately[/i], but as I gather info & resolve:
- this is my first management job
- I am naturally conflict-avoiding, nervous when 'adjusting' people, and really great with anything techie or analytical
- I have only 2 DRs, who are incoming/outgoing customer support, in a startup company of 10 people (including the founder)
- I have been here over 3 months and not done a lick of the MT standard procedures, just been treading water. I need to swim!
So, my very first piece of feedback is still waiting to burst from my lungs, and I wanted to know if you all advise that to break the whole expectation problem of "hey the boss is going to tell me something, it must be BAD", should the very first feedback be good?
And, secondly, my 2 DRs work about 2 feet from each other in a room - is feedback verbally right in front of the other appropriate? (thoughts on Instant Messenger and how it might fit into this?)
Any existing topics that address these questions are more than welcome if I have so far been unable to find them....
Thank you everyone, and thank you Mike and Mark. I've already purchased a bunch of the books off the Amazon links and I am digging in to Drucker!
in the great Southwestern US