There is a technical department in my organisation that seems to be falling apart at the seams. They service my department internally, and we in turn service the company's external customers. However, the tech group fails to deliver on projects and on change request that enable my team to progress, become more productive and deliver better service externally.
The technical group has high turnover, low morale, and their management doesn't seem able to tackle the big systemic issues that appear to be causing the delivery problems.
I have no direct responsibility for this team, yet I yearn for improvement as their work is crucial to my department being able to move forward and become more effective - through them delivering better tools, systems etc.
I have told my direct boss about the situation, and he is aware, but he doesn't manage the group, so seems unable to influence the situation. Nothing has changed all year, and the situation is getting worse.
Is there anything I can do? Or can I only sit and watch Rome burn?