I am currently reviewing how we structure retail units within our orgranisation. The business covers over 1500 locations ranging from anywhere between 20 and 150 colleagues at a single location. I do not believe our current (very loose and varied) structures provides the end result we need to drive a consistent high standard of customer service.

the key area that i would love some feedback on is different ways to apply management cover - ratios, line manager, layers etc in such a way that can be applied in a framework that would be understandable in such a varied estate.

I am sure I am not the first person to review this type of issue!

If you would like more detail to debate the context then please let me know