I'm a new manager, brought in from the outside, to manage a group of technical people who are all part of an outsourced organization.
Their company, based in India, is contracted to manage our systems 24x7x365. They have implemented an onshore/offshore model with a host of established ITIL processes.
Now, my "staff" doesn't report to me directly. They report to an outsourced team lead. They do keep me updated on all situations, but I don't directly manage them. There's no need for 1:1s, staff meetings, career development, mentoring, training, etc.. In fact, the
Where can I find helpful information about managing in an environment such as this?
Thanks in advance.