I have an interesting scenario at my job, that probably isn't unique, but is new to me.
My role has 2 parts. I am the Director of IT and Director of another part of my company that is not IT. In the IT world, I am very comfortable managing my team and knowing where I fit and how to get results. I have been in IT for 25 years.
Now, I manage another team that does something completely different and I have never done it before. I am finding it hard to manage the team when I have very little knowledge on how they actually do their job, since I've never done it. I am learning the processes and trying to make improvements along the way, but I am struggling to see where I fit and how I can help them be successful. I have already interjected myself into parts of their job, with negative results. They are a great team and don't seem to need much management.
I feel like I manage best when I can relate to the tasks of the job. Right now, I am trying to manage the process and the people.
Btw, I chose to start moving away from IT, so ultimately I am excited about the opportunity and want to get better.
How do I manage a team effectively, when I don't have a thorough understanding of what it takes for the team to be successful day to day?
Thanks for any input.