My name is Zack. I'm 20 years old, and I am a shift supervisor at a fast food restaurant. Now, I know that management here is a little different than at a corporate level, but the idea remains the same.. to lead.
Now, being younger than a number of the directs... or members of my team for that matter, I face a lot of conflicts. I am the youngest member of our management team, and I was chosen on my abilities to do my job as a team member well rather than my ability to lead.
Now, my actual problem lies in a lack of respect from my boss. Examples are, not receiving any feedback, unless it's primarily negative feedback. Now, I don't know if that's due to the fact that I'm in a place where I'm not doing my duty, or if it's just a general lack of understanding that I need feedback from my boss to do what I do well. Additionally, the way he delivers the negative feedback, is well, negative. Small issues are overblown and usually result in a call to my home, while I am not on the clock, and sometimes even after I've gone to sleep. (If I forgot to mention, I'm an overnight shift manager, so while he may be awake, I'm not). By definition, small issues are issues for instance that the menu board is knicked or dirty, something not usually noticed in the normal course of a business day. At times, while delivering negative feedback, he's even said things such as "It will not happen again, or SOMEONE (inference of me) will not have a job".
Now, overall, I'm so frustrated by the lack of any positive feedback, and it's probably related to environment, that I am at the end of my rope. I have not "breathed" in a number of months, and I don't know. Honestly, I need to know a few things from my boss:
1.) Am I on "thin ice"? Am I going to be needing to look for a new job? I think that question probably answers itself. I feel unwanted and unneeded. and the only time that it's even brought up that I should feel needed is when things get bad, and I make considerations to leave.
2.) How do I say what I need to say without overwhelming my boss?
3.) How, as a manager, can I make the ability to change the attitude within our store, to where my directs, and his directs understand that if something isn't finished, rather than complaining about it, just do it.
4.) Something I didn't mention above, is that, I have two general managers. Now, these managers occasionally schedule themselves in to together, and what results, due to poor communication is me trying to get 4356546456 things (okay, that's an exaggeration) done at once. As an hourly employee, when I don't get something done by the time I leave... it usually results in something that sounds like yelling, but, you and I both know, managers don't yell (ha). How do I, as a member of their management team, politely suggest that they communicate on what they're having their directs are doing?
Mark and Mike, I enjoy your podcasts GREATLY and whether or not you realize it, your podcasts make me a better manager, or at least I feel like they do.
Thanks so much,