I'm not completely new to management, but I am new in my current position and I'm new to Manager-Tools. That being said, here's what I've got going on. I've got two people that I just don't know what to do with.
One of my employees is an extreme perfectionist. He's a perfectionist to the point that it becomes debilitating for him and the amount of work and his timelines suffer from it because he never delivers anything. He's got a great attitude and his intent is spot-on, deliver the customer something perfect. But he obsesses about the minutia and rewrites things over and over to get the "optimal" way of accomplishing the task. I'd appreciate some advice on how to manage him.
The other employee that I inherited, that I'm concerned about, is also someone with an outstanding attitude. I just don't think that she and her role are cut out for each other. It's a data entry role, and she's more sales-minded than data entry-minded, if you know what I mean. She's great, but not at what I need her to do. She really needs the job, so that complicates things further. I've spoken to her, and laid out my expectations and what I require of her position. Among her peers, though, she's just not up to par. She makes more mistakes, takes longer to return phone calls, has more beginner questions, etc., than the rest of her peers. My predecessor had put her on a performance improvement plan shortly before I started in this position, that I had to finish up. I'd appreciate some pointers on how to effectively work with her, as well.